JetBlue: my daughter was confirmed into Denver. originat...
A JetBlue customer review by GetHuman user ~olivia from November 2nd, 2017
Background on ~olivia's case
GetHuman: ~olivia - can you tell our other JetBlue customers when your case took place?
~olivia: Sure. It was morning, on November 1st.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~olivia a list of common JetBlue problems)
~olivia: "Missing item" was why I was trying to call.
~olivia's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~olivia: my daughter was confirmed into Denver. originated from Barbados the day before. flight out of jfk on the **th cancelled due to no co-pilot .ok. but the next available flight for her to denver is the *nd or *rd.*to avoid this we called on the **th to ask for a re-routing thru miami to Denver maybe with another airline. Jet blue said no.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~olivia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~olivia: I'd give them a two out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~olivia: For that I would say one out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~olivia: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~olivia taken from his JetBlue customer service problem that occurred on November 1st, 2017.