JetBlue: Rude gate agent

A JetBlue customer review by GetHuman user GetHuman-mtossman from December 1st, 2017

Background on GetHuman-mtossman's case

GetHuman: GetHuman-mtossman - can you tell our other JetBlue customers when your case took place?
GetHuman-mtossman: Yes I can. It was evening, on November 25th.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman-mtossman: I used the 800-538-2583 number I found for on the GetHuman JetBlue customer phone number page I was on: JetBlue Customer Service Phone Number
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mtossman a list of common JetBlue problems)
GetHuman-mtossman: "Flight delayed" was why I was trying to call.

GetHuman-mtossman's review of JetBlue customer service

GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mtossman: Rude gate agent
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-mtossman: I don't usually complain but gate agent Derrick Brown (SFO to jfk flight ***) was incredibly rude to quite a few people (many of them with small children) during the boarding process. After a ** minute delay, this service was unacceptable.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
GetHuman-mtossman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mtossman: I'd give them a five out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
GetHuman-mtossman: For that I would say one out of five.
GetHuman: And finally- any advice for other JetBlue customers?
GetHuman-mtossman: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mtossman taken from his JetBlue customer service problem that occurred on November 25th, 2017.

JetBlue

3.17 of 5 stars | 41 reviews

GetHuman-mtossman's JetBlue Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JetBlue, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JetBlue in any way.

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