JetBlue: Made initial contact in * min (within promised...
A JetBlue customer review by GetHuman user ~Phil in DC from November 26th, 2017
Background on ~Phil in DC's case
GetHuman: ~Phil in DC - can you tell our other JetBlue customers when your case took place?
~Phil in DC: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~Phil in DC a list of common JetBlue problems)
~Phil in DC: "Cancel flight" was why I was trying to call.
~Phil in DC's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phil in DC: Made initial contact in * min (within promised wait time of * min. Very curteous "first responder," who needed *** minutes for her supervisor to respond to her request for assistance. Am still holding as I write this ..... grrrrr
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~Phil in DC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phil in DC: I'd give them a four out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~Phil in DC: For that I would say three out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~Phil in DC: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phil in DC taken from his JetBlue customer service problem that occurred on November 17th, 2017.