JetBlue: Getting a weather related refund is a nightmare...

A JetBlue customer review by GetHuman user ~Bad Custservice from November 26th, 2017

Background on ~Bad Custservice 's case

GetHuman: ~Bad Custservice - can you tell our other JetBlue customers when your case took place?
~Bad Custservice : Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to JetBlue, and if so, how?
~Bad Custservice : I used the 800-538-2583 number I found for on the GetHuman JetBlue customer phone number page I was on: JetBlue Customer Service Phone Number
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad Custservice a list of common JetBlue problems)
~Bad Custservice : "Flight delayed" was why I was trying to call.

~Bad Custservice 's review of JetBlue customer service

GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad Custservice : Getting a weather related refund is a nightmare. jetBlue will not do it properly unless you are persistant and write them letters.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~Bad Custservice : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad Custservice : I'd give them a two out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~Bad Custservice : For that I would say three out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~Bad Custservice : Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad Custservice taken from his JetBlue customer service problem that occurred on November 20th, 2017.


3.17 of 5 stars | 41 reviews

~Bad Custservice 's JetBlue Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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