JetBlue: On ******* due to winter storm Juno I had to pu...
A JetBlue customer review by GetHuman user ~JM from November 26th, 2017
Background on ~JM's case
GetHuman: ~JM - can you tell our other JetBlue customers when your case took place?
~JM: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~JM a list of common JetBlue problems)
~JM: "Make a booking" was why I was trying to call.
~JM's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JM: On ******* due to winter storm Juno I had to purchase two new tickets to avoid a weather cancellation. I changed the flight from ******* to ******* from JFK to Long Beach, CA. For two people this cost me $****.**.**jetBlue's web page on ******* stated: Due to Winter Storm Juno we will waive change*cancel fees and fare differences for customers traveling on Monday, January **, **** through January **, **** to*from the following cities: New York, NY (JFK).**The original tickets were bought for me as a gift on a different credit card. The new ticket was purchased by me. Getting a refund has been a humiliating experience, holding on the phone for extended periods several different times, being made promises that were not fulfilled, and unprofessional rude supervisors telling me no are just part of the story. **I received $***.** and was told the $***.** remainder was put on the original ticket buyer's credit card. I do not want to ask the gift giver to give me back the money. The
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~JM: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JM: I'd give them a five out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~JM: For that I would say five out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~JM: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JM taken from his JetBlue customer service problem that occurred on November 23rd, 2017.