John Hancock: I would not recommend anyone purchase a Long Te...
A John Hancock customer review by GetHuman user GetHuman-238515 from November 5th, 2017
Background on GetHuman-238515's case
GetHuman: GetHuman-238515 - can you tell our other John Hancock customers when your case took place?
GetHuman-238515: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-238515 a list of common John Hancock problems)
GetHuman-238515: "Get financial advice" was why I was trying to call.
GetHuman-238515's review of John Hancock customer service
GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-238515: I would not recommend anyone purchase a Long Term Care Policy from John Hancock. They have provided horrible, inaccurate information on the status of a claim for an elderly relative. My sense is that they have no regard for the fact that these are policies that impact an elderly person and the main goal is to postpone paying a valid claim for as long as possible.
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
GetHuman-238515: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-238515: I'd give them a two out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
GetHuman-238515: For that I would say three out of five.
GetHuman: And finally- any advice for other John Hancock customers?
GetHuman-238515: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-238515 taken from his John Hancock customer service problem that occurred on November 1st, 2017.