John Hancock: This number connects to the Philippines. if you...
A John Hancock customer review by GetHuman user ~old joe from November 27th, 2017
Background on ~old joe's case
GetHuman: ~old joe - can you tell our other John Hancock customers when your case took place?
~old joe: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows ~old joe a list of common John Hancock problems)
~old joe: "Get financial advice" was why I was trying to call.
~old joe's review of John Hancock customer service
GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~old joe: This number connects to the Philippines. if you ask them if they are outside the U.S. they HAVE to tell you. Request an agent in the U.S.---They Have To.
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
~old joe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~old joe: I'd give them a two out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
~old joe: For that I would say three out of five.
GetHuman: And finally- any advice for other John Hancock customers?
~old joe: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~old joe taken from his John Hancock customer service problem that occurred on November 19th, 2017.