John Hancock: Upon separation from my previous employer,I req...
A John Hancock customer review by GetHuman user ~Robbino from November 12th, 2017
Background on ~Robbino's case
GetHuman: ~Robbino - can you tell our other John Hancock customers when your case took place?
~Robbino: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows ~Robbino a list of common John Hancock problems)
~Robbino: "Get financial advice" was why I was trying to call.
~Robbino's review of John Hancock customer service
GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robbino: Upon separation from my previous employer,I requested a partial withdrawal from my ***K to help make ends meet while searching for a new job. After telling me the funds were going to be disbursed into my bank account on a Friday, I made other payments against those funds. After finding out from my bank that the deposit was not made as promised. I call JH on Monday, they change the disbursement date to Wed or Thurs! After explaining that I had payments out against the funds that was promised to be deposited, all I got was a handful of "sorry" from management and a new promise that the funds would be deposited on Wed or Thurs. Not want I needed to hear from the investment company that I trusted with my retirement, about receiving the money I desperately needed after just losing my job. This company made a difficult situation, worse. Don't make the same mistake as I did. Instead go with a competent investment company.
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
~Robbino: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robbino: I'd give them a five out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
~Robbino: For that I would say one out of five.
GetHuman: And finally- any advice for other John Hancock customers?
~Robbino: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robbino taken from his John Hancock customer service problem that occurred on November 9th, 2017.