John Hancock: My dad has Long Term Care insurance. He was adm...
A John Hancock customer review by GetHuman user ~unhappy customer from November 20th, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other John Hancock customers when your case took place?
~unhappy customer: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common John Hancock problems)
~unhappy customer: "Get financial advice" was why I was trying to call.
~unhappy customer's review of John Hancock customer service
GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: My dad has Long Term Care insurance. He was admitted to assisted living in June. It took three months for them to process a claim and deny it erroneosly. Appeal was granted after another * months, yet I still have not received a payment from them. They are not clear on what data they need, will wait until the end of their subjective timeperiod (ususally ** days for any reposnse)and then you have to start over. They are inflexible and not responsive to logical requests. Even with speaking to supervisors, information is not readily shared on what review*work is being accomplished. Very dissatisfied.
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
~unhappy customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a four out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say one out of five.
GetHuman: And finally- any advice for other John Hancock customers?
~unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his John Hancock customer service problem that occurred on November 12th, 2017.