John Hancock: My father had long term care insurance and paid...
A John Hancock customer review by GetHuman user ~Peka from November 10th, 2017
Background on ~Peka's case
GetHuman: ~Peka - can you tell our other John Hancock customers when your case took place?
~Peka: Yup. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows ~Peka a list of common John Hancock problems)
~Peka: "Get financial advice" was why I was trying to call.
~Peka's review of John Hancock customer service
GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peka: My father had long term care insurance and paid premims for many years. Then, he had to go to a nursing home. I had the nursing home fax copies of the same bills * times yet John Hancock says they never recieved them. They refuse to contact my provider which would make it much easier if there was cooperation between the care provider and the insurance company. Also, when they don't receive what they need they don't contact me, they just wait for weeks*months until I contact them. You never talk to the same rep twice so you have to start all over evey time you call. I think my father's premiums were **.***month and we haven't been able to collect any money from them. He died on *******.
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
~Peka: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peka: I'd give them a five out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
~Peka: For that I would say two out of five.
GetHuman: And finally- any advice for other John Hancock customers?
~Peka: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peka taken from his John Hancock customer service problem that occurred on November 2nd, 2017.