John Hancock: The lady from the Philippines did not understan...
A John Hancock customer review by GetHuman user ~Another JH victim from November 24th, 2017
Background on ~Another JH victim's case
GetHuman: ~Another JH victim - can you tell our other John Hancock customers when your case took place?
~Another JH victim: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows ~Another JH victim a list of common John Hancock problems)
~Another JH victim: "Get financial advice" was why I was trying to call.
~Another JH victim's review of John Hancock customer service
GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Another JH victim: The lady from the Philippines did not understand anything and had a very heavy accent. I was calling as the executor of my deceased fathers estate to settle his life insurance claim. After giving her the policy number, his name and my name including the "Jr" at the end of my name she said, "How are you related to the deceased?" I asked to speak with someone in America and she put me back on hold for another ** minutes and counting... while she connects me to a supervisor. So she claims.
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
~Another JH victim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Another JH victim: I'd give them a five out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
~Another JH victim: For that I would say two out of five.
GetHuman: And finally- any advice for other John Hancock customers?
~Another JH victim: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Another JH victim taken from his John Hancock customer service problem that occurred on November 14th, 2017.