John Hancock: This cust service person was rude and mean. thi...
A John Hancock customer review by GetHuman user GetHuman-367019 from November 21st, 2017
Background on GetHuman-367019's case
GetHuman: GetHuman-367019 - can you tell our other John Hancock customers when your case took place?
GetHuman-367019: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-367019 a list of common John Hancock problems)
GetHuman-367019: "Get financial advice" was why I was trying to call.
GetHuman-367019's review of John Hancock customer service
GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-367019: This cust service person was rude and mean. this is not the first time I have had problems with the service Reps at John Hancock, someone should put them in check, I called in with a simple question and was basically told they did not know and that I shouldn't worry about my issue, I have an insurance agent and even he can't get an answer from them about my issue,REALLY? MAYBE THE BBB CAN FIND OUT WHAT THEIR PROBLEM IS.
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
GetHuman-367019: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-367019: I'd give them a two out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
GetHuman-367019: For that I would say one out of five.
GetHuman: And finally- any advice for other John Hancock customers?
GetHuman-367019: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-367019 taken from his John Hancock customer service problem that occurred on November 19th, 2017.