Just Energy: This company is really terrible. The right han...
A Just Energy customer review by GetHuman user ~msavoy44@gmail.com from November 19th, 2017
Background on ~msavoy44@gmail.com's case
GetHuman: ~msavoy44@gmail.com - can you tell our other Just Energy customers when your case took place?
~msavoy44@gmail.com: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Just Energy, and if so, how?
GetHuman: And which of these common Just Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~msavoy44@gmail.com a list of common Just Energy problems)
~msavoy44@gmail.com: "Lower my bill" was why I was trying to call.
~msavoy44@gmail.com's review of Just Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Just Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~msavoy44@gmail.com: This company is really terrible. The right hand does not know what the left if doing. The customer support line is uninformed and tries to help,but usually have the wrong information! Dont go with them!
GetHuman: Let's quantify your experience contacting Just Energy. On a scale of 1 to 5, how easy is it go get help on a Just Energy problem?
~msavoy44@gmail.com: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~msavoy44@gmail.com: I'd give them a four out of five on communication.
GetHuman: And what about Just Energy's ability to quickly and effectively address your problem?
~msavoy44@gmail.com: For that I would say three out of five.
GetHuman: And finally- any advice for other Just Energy customers?
~msavoy44@gmail.com: Call them early in the day or late. Don't forget any personal or account information you might need for Just Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~msavoy44@gmail.com taken from his Just Energy customer service problem that occurred on November 13th, 2017.