just energy has been coming to my house every c...
A Just Energy customer review by GetHuman user ~angeloarc from November 10th, 2017
Background on ~angeloarc's case
GetHuman: ~angeloarc - can you tell our other Just Energy customers when your case took place?
~angeloarc: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to Just Energy, and if so, how?
GetHuman: And which of these common Just Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~angeloarc a list of common Just Energy problems)
~angeloarc: "Cancel service" was why I was trying to call.
~angeloarc's review of Just Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Just Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angeloarc: just energy has been coming to my house every couple of months for over * years even though I have complained to them. I have also complained to the ny consumer protection,bbb,ny attorney general to document they are breaking the law by tresspassing. I have documented everytime they have come to my home with a camcorder.I have even called the police on them the last * times they were at my door. the last time last week they would not leave my property when I asked them to several times.I felt threatened. I think I have more than enough documentation to hire an attorney for tresspassing, taking away the enjoyment of my home, tresspassing and other torts. I think anybody who reads this should also go to your city council meetings to complain in public. then when other people complain and show up at council meetings they will havt to do something to stop the harassment and the many people going through this can all make these same complaints. If enough complain something will be done. If
GetHuman: Let's quantify your experience contacting Just Energy. On a scale of 1 to 5, how easy is it go get help on a Just Energy problem?
~angeloarc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angeloarc: I'd give them a two out of five on communication.
GetHuman: And what about Just Energy's ability to quickly and effectively address your problem?
~angeloarc: For that I would say one out of five.
GetHuman: And finally- any advice for other Just Energy customers?
~angeloarc: Call them early in the day or late. Don't forget any personal or account information you might need for Just Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angeloarc taken from his Just Energy customer service problem that occurred on November 7th, 2017.