Just Energy: they just feed on old people with there * year...
A Just Energy customer review by GetHuman user ~mineandbody from November 17th, 2017
Background on ~mineandbody's case
GetHuman: ~mineandbody - can you tell our other Just Energy customers when your case took place?
~mineandbody: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Just Energy, and if so, how?
GetHuman: And which of these common Just Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~mineandbody a list of common Just Energy problems)
~mineandbody: "Change appointment" was why I was trying to call.
~mineandbody's review of Just Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Just Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mineandbody: they just feed on old people with there * year plan, then the HARASSING calls asking were your payment for the Ele when it was sent in befor the due date, Oh yes they CASH IT and never told the Billing Dept. The CS and the Billing sure do **** its the Communication no its the lazy *** people
GetHuman: Let's quantify your experience contacting Just Energy. On a scale of 1 to 5, how easy is it go get help on a Just Energy problem?
~mineandbody: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mineandbody: I'd give them a three out of five on communication.
GetHuman: And what about Just Energy's ability to quickly and effectively address your problem?
~mineandbody: For that I would say four out of five.
GetHuman: And finally- any advice for other Just Energy customers?
~mineandbody: Call them early in the day or late. Don't forget any personal or account information you might need for Just Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mineandbody taken from his Just Energy customer service problem that occurred on November 7th, 2017.