KFC: First, the reason for my horrible result is tha...
A KFC customer review by GetHuman user ~restes from November 21st, 2017
Background on ~restes's case
GetHuman: ~restes - can you tell our other KFC customers when your case took place?
~restes: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~restes a list of common KFC problems)
~restes: "Make a reservation" was why I was trying to call.
~restes's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~restes: First, the reason for my horrible result is that I could not find this number anywhere on KFC's website. I had to Google it, which tells me they didn't really want to talk to me in the first place! I was calling to complain about the lack of actual menu descriptions and pricing on the website. Without actually going to my local store, I have no clue what they are actually offering, or what it costs! I am done with KFC!!!
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~restes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~restes: I'd give them a five out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~restes: For that I would say four out of five.
GetHuman: And finally- any advice for other KFC customers?
~restes: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~restes taken from his KFC customer service problem that occurred on November 20th, 2017.