KLM Royal Dutch Airlines: What was KLM thinking when they partnered with...
A KLM Royal Dutch Airlines customer review by GetHuman user ~splat from November 20th, 2017
Background on ~splat's case
GetHuman: ~splat - can you tell our other KLM Royal Dutch Airlines customers when your case took place?
~splat: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to KLM Royal Dutch Airlines, and if so, how?
GetHuman: And which of these common KLM Royal Dutch Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~splat a list of common KLM Royal Dutch Airlines problems)
~splat: "Change flight" was why I was trying to call.
~splat's review of KLM Royal Dutch Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's KLM Royal Dutch Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~splat: What was KLM thinking when they partnered with the cattle car of the sky - Delta? The website didn't work, it took forever to find a phone number, then I was on hold forever. I'm booking with BA right now.
GetHuman: Let's quantify your experience contacting KLM Royal Dutch Airlines. On a scale of 1 to 5, how easy is it go get help on a KLM Royal Dutch Airlines problem?
~splat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~splat: I'd give them a five out of five on communication.
GetHuman: And what about KLM Royal Dutch Airlines's ability to quickly and effectively address your problem?
~splat: For that I would say four out of five.
GetHuman: And finally- any advice for other KLM Royal Dutch Airlines customers?
~splat: Call them early in the day or late. Don't forget any personal or account information you might need for KLM Royal Dutch Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~splat taken from his KLM Royal Dutch Airlines customer service problem that occurred on November 10th, 2017.