Kaspersky Lab: ***-***-**** asks for a * digit ext like others...

A Kaspersky Lab customer review by GetHuman user ~Anon. from November 24th, 2017

Background on ~Anon.'s case

GetHuman: ~Anon. - can you tell our other Kaspersky Lab customers when your case took place?
~Anon.: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Kaspersky Lab, and if so, how?
~Anon.: I used the 866-328-5700 number I found for on the GetHuman Kaspersky Lab customer phone number page I was on: Kaspersky Lab Customer Service Phone Number
GetHuman: And which of these common Kaspersky Lab customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon. a list of common Kaspersky Lab problems)
~Anon.: "Make a purchase" was why I was trying to call.

~Anon.'s review of Kaspersky Lab customer service

GetHuman: So how would you sum up your experience for GetHuman's Kaspersky Lab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon.: ***-***-**** asks for a * digit ext like others have said. Called ***-***-**** and was on hold ** minutes. Problem not fixed and since they're now closed will have to call back tomorrow. do not let them off the phone EVER - emailed directions are not accurate.
GetHuman: Let's quantify your experience contacting Kaspersky Lab. On a scale of 1 to 5, how easy is it go get help on a Kaspersky Lab problem?
~Anon.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon.: I'd give them a five out of five on communication.
GetHuman: And what about Kaspersky Lab's ability to quickly and effectively address your problem?
~Anon.: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaspersky Lab customers?
~Anon.: Call them early in the day or late. Don't forget any personal or account information you might need for Kaspersky Lab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon. taken from his Kaspersky Lab customer service problem that occurred on November 18th, 2017.

Kaspersky Lab

2.67 of 5 stars | 21 reviews
Kaspersky Lab ReviewsKaspersky Lab's Phone NumberAll Kaspersky Lab contact info

~Anon.'s Kaspersky Lab Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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