Kaspersky Lab: They don't care even if the problem is clearly...
A Kaspersky Lab customer review by GetHuman user ~helpneed from November 7th, 2017
Background on ~helpneed's case
GetHuman: ~helpneed - can you tell our other Kaspersky Lab customers when your case took place?
~helpneed: Yup. It was morning, on October 28th.
GetHuman: Did you reach out to Kaspersky Lab, and if so, how?
GetHuman: And which of these common Kaspersky Lab customer issues best describes the reason you wanted to talk to them?
(Shows ~helpneed a list of common Kaspersky Lab problems)
~helpneed: "Technical support" was why I was trying to call.
~helpneed's review of Kaspersky Lab customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaspersky Lab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~helpneed: They don't care even if the problem is clearly on their side. E.g. activation code not missing. Never experienced something similar. Complete negligence
GetHuman: Let's quantify your experience contacting Kaspersky Lab. On a scale of 1 to 5, how easy is it go get help on a Kaspersky Lab problem?
~helpneed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~helpneed: I'd give them a one out of five on communication.
GetHuman: And what about Kaspersky Lab's ability to quickly and effectively address your problem?
~helpneed: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaspersky Lab customers?
~helpneed: Call them early in the day or late. Don't forget any personal or account information you might need for Kaspersky Lab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~helpneed taken from his Kaspersky Lab customer service problem that occurred on October 28th, 2017.