Kayak: Absolutely impossible to get a hold of, I have...
A Kayak customer review by GetHuman user ~Jeff Mac from November 21st, 2017
Background on ~Jeff Mac's case
GetHuman: ~Jeff Mac - can you tell our other Kayak customers when your case took place?
~Jeff Mac: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeff Mac a list of common Kayak problems)
~Jeff Mac: "Refund a Charge" was why I was trying to call.
~Jeff Mac's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeff Mac: Absolutely impossible to get a hold of, I have been searching for **mins for a phone number that actually works, none so far.
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~Jeff Mac: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeff Mac: I'd give them a five out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~Jeff Mac: For that I would say one out of five.
GetHuman: And finally- any advice for other Kayak customers?
~Jeff Mac: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeff Mac taken from his Kayak customer service problem that occurred on November 14th, 2017.