Kayak: Fraud alert.**Firm taps credit card without aut...
A Kayak customer review by GetHuman user ~Dr. Jerry Bills from November 20th, 2017
Background on ~Dr. Jerry Bills's case
GetHuman: ~Dr. Jerry Bills - can you tell our other Kayak customers when your case took place?
~Dr. Jerry Bills: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr. Jerry Bills a list of common Kayak problems)
~Dr. Jerry Bills: "Refund a Charge" was why I was trying to call.
~Dr. Jerry Bills's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr. Jerry Bills: Fraud alert.**Firm taps credit card without authorization and without consent of their customer (Hoiday Inn) tried to get the CSR to cancel pending order without success and had to protest charge with credit card firm.
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~Dr. Jerry Bills: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr. Jerry Bills: I'd give them a five out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~Dr. Jerry Bills: For that I would say two out of five.
GetHuman: And finally- any advice for other Kayak customers?
~Dr. Jerry Bills: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr. Jerry Bills taken from his Kayak customer service problem that occurred on November 14th, 2017.