Kayak: we had a problem with a cancellation policy tha...
A Kayak customer review by GetHuman user ~meadow70 from November 16th, 2017
Background on ~meadow70's case
GetHuman: ~meadow70 - can you tell our other Kayak customers when your case took place?
~meadow70: Yes I can. It was evening, on November 6th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~meadow70 a list of common Kayak problems)
~meadow70: "Change Booking" was why I was trying to call.
~meadow70's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~meadow70: we had a problem with a cancellation policy that was not being honored. spoke to * people who were not at all helpful and got ruder and ruder. problem was not solved by them and i was told to call a *rd party vendor to try and resolve issue. won't ever book with them again
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~meadow70: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~meadow70: I'd give them a one out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~meadow70: For that I would say one out of five.
GetHuman: And finally- any advice for other Kayak customers?
~meadow70: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~meadow70 taken from his Kayak customer service problem that occurred on November 6th, 2017.