Kentucky Utilities Co: I missed the cutoff date by one day to make arr...
A Kentucky Utilities Co customer review by GetHuman user GetHuman-kathyra from November 29th, 2017
Background on GetHuman-kathyra's case
GetHuman: GetHuman-kathyra - can you tell our other Kentucky Utilities Co customers when your case took place?
GetHuman-kathyra: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Kentucky Utilities Co, and if so, how?
GetHuman: And which of these common Kentucky Utilities Co customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kathyra a list of common Kentucky Utilities Co problems)
GetHuman-kathyra: "Setup service" was why I was trying to call.
GetHuman-kathyra's review of Kentucky Utilities Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Kentucky Utilities Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kathyra: I missed the cutoff date by one day to make arrangements to pay the bill * days later. I was not given the chance. The power was cut off with less than ** hours before I could actually make the payment to avoid cut-off. I called and spoke to a supervisor who said they could do nothing to help me. Also, the rep. JC was rude and very insensitive to my situation. This was my fault but I only asked for a few hours. I am making a formal complaint and will fight the re-connect fee...
GetHuman: Let's quantify your experience contacting Kentucky Utilities Co. On a scale of 1 to 5, how easy is it go get help on a Kentucky Utilities Co problem?
GetHuman-kathyra: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kathyra: I'd give them a one out of five on communication.
GetHuman: And what about Kentucky Utilities Co's ability to quickly and effectively address your problem?
GetHuman-kathyra: For that I would say one out of five.
GetHuman: And finally- any advice for other Kentucky Utilities Co customers?
GetHuman-kathyra: Call them early in the day or late. Don't forget any personal or account information you might need for Kentucky Utilities Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kathyra taken from his Kentucky Utilities Co customer service problem that occurred on November 22nd, 2017.