KeyBank: After calling KEy at another number and being t...
A KeyBank customer review by GetHuman user GetHuman-323422 from November 11th, 2017
Background on GetHuman-323422's case
GetHuman: GetHuman-323422 - can you tell our other KeyBank customers when your case took place?
GetHuman-323422: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to KeyBank, and if so, how?
GetHuman: And which of these common KeyBank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-323422 a list of common KeyBank problems)
GetHuman-323422: "Setup an account" was why I was trying to call.
GetHuman-323422's review of KeyBank customer service
GetHuman: So how would you sum up your experience for GetHuman's KeyBank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-323422: After calling KEy at another number and being told there was a ** min wait I finally hung up after ** min. I looked on the internet and found this number and called it. I still had to put in account information and social security number and access codes and then FINALLY I got a live person the entire process took about * minues. The customer service person said waites were long because KEY Bank had taken over another bank and I guess there were a lot of new customers calling.
GetHuman: Let's quantify your experience contacting KeyBank. On a scale of 1 to 5, how easy is it go get help on a KeyBank problem?
GetHuman-323422: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-323422: I'd give them a four out of five on communication.
GetHuman: And what about KeyBank's ability to quickly and effectively address your problem?
GetHuman-323422: For that I would say one out of five.
GetHuman: And finally- any advice for other KeyBank customers?
GetHuman-323422: Call them early in the day or late. Don't forget any personal or account information you might need for KeyBank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-323422 taken from his KeyBank customer service problem that occurred on November 3rd, 2017.