Kiwi.com: Why it doesn't ask for passport information ?
A Kiwi.com customer review by GetHuman user GetHuman-vasyait from December 8th, 2017
Background on GetHuman-vasyait's case
GetHuman: GetHuman-vasyait - can you tell our other Kiwi.com customers when your case took place?
GetHuman-vasyait: Yes I can. It was morning, on December 5th.
GetHuman: Did you reach out to Kiwi.com, and if so, how?
GetHuman: And which of these common Kiwi.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-vasyait a list of common Kiwi.com problems)
GetHuman-vasyait: "Missed Flight" was why I was trying to contact.
GetHuman-vasyait's review of Kiwi.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kiwi.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-vasyait: Why it doesn't ask for passport information ?
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-vasyait: Whenever I buy tickets from Kiwi.com I also have to provide the passport information ... but this time I'm trying to buy ticket and it just skips the passport information and it takes me straight to the payment option
GetHuman: Let's quantify your experience contacting Kiwi.com. On a scale of 1 to 5, how easy is it go get help on a Kiwi.com problem?
GetHuman-vasyait: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vasyait: I'd give them a three out of five on communication.
GetHuman: And what about Kiwi.com's ability to quickly and effectively address your problem?
GetHuman-vasyait: For that I would say five out of five.
GetHuman: And finally- any advice for other Kiwi.com customers?
GetHuman-vasyait: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kiwi.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vasyait taken from his Kiwi.com customer service problem that occurred on December 5th, 2017.