Kiwi.com: asked for a refund for a ticket and then it was...
A Kiwi.com customer review by GetHuman user GetHuman-minksdk from December 8th, 2017
Background on GetHuman-minksdk's case
GetHuman: GetHuman-minksdk - can you tell our other Kiwi.com customers when your case took place?
GetHuman-minksdk: Yeah. It was afternoon, on December 4th.
GetHuman: Did you reach out to Kiwi.com, and if so, how?
GetHuman: And which of these common Kiwi.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-minksdk a list of common Kiwi.com problems)
GetHuman-minksdk: "Refund a Charge" was why I was trying to contact.
GetHuman-minksdk's review of Kiwi.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kiwi.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-minksdk: asked for a refund for a ticket and then it wasn't refunded
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-minksdk: I tried to buy a ticket and then your company waited until only hours before my flight to tell me that the flight was NOT successfully booked and that I could, CONVENIENTLY, purchase one that was available for more money....WAY more money. I couldn't afford this and the dates didn't work so I asked for a refund, which you said would take ** days! Totally unacceptable. I was unable to book another flight because of this. And on top of all of this, you not only didn't refund me, but your company charged more than on the invoice.
GetHuman: Let's quantify your experience contacting Kiwi.com. On a scale of 1 to 5, how easy is it go get help on a Kiwi.com problem?
GetHuman-minksdk: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-minksdk: I'd give them a five out of five on communication.
GetHuman: And what about Kiwi.com's ability to quickly and effectively address your problem?
GetHuman-minksdk: For that I would say three out of five.
GetHuman: And finally- any advice for other Kiwi.com customers?
GetHuman-minksdk: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kiwi.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-minksdk taken from his Kiwi.com customer service problem that occurred on December 4th, 2017.