Kleenex: Customer service agent was very polite, she was...
A Kleenex customer review by GetHuman user ~walker m/m from November 27th, 2017
Background on ~walker m/m's case
GetHuman: ~walker m/m - can you tell our other Kleenex customers when your case took place?
~walker m/m: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Kleenex, and if so, how?
GetHuman: And which of these common Kleenex customer issues best describes the reason you wanted to talk to them?
(Shows ~walker m/m a list of common Kleenex problems)
~walker m/m: "Warranty claim" was why I was trying to call.
~walker m/m's review of Kleenex customer service
GetHuman: So how would you sum up your experience for GetHuman's Kleenex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~walker m/m: Customer service agent was very polite, she was concerned about the problem and took care of it quickly.
GetHuman: Let's quantify your experience contacting Kleenex. On a scale of 1 to 5, how easy is it go get help on a Kleenex problem?
~walker m/m: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~walker m/m: I'd give them a five out of five on communication.
GetHuman: And what about Kleenex's ability to quickly and effectively address your problem?
~walker m/m: For that I would say five out of five.
GetHuman: And finally- any advice for other Kleenex customers?
~walker m/m: Call them early in the day or late. Don't forget any personal or account information you might need for Kleenex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~walker m/m taken from his Kleenex customer service problem that occurred on November 18th, 2017.
Kleenex
5.00 of 5 stars | 7 reviews
~walker m/m's Kleenex Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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