Kmart: I was disconnected repeatedly. The customer ser...

A Kmart customer review by GetHuman user ~mashd from November 17th, 2017

Background on ~mashd's case

GetHuman: ~mashd - can you tell our other Kmart customers when your case took place?
~mashd: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Kmart, and if so, how?
~mashd: I used the 866-562-7848 number I found for on the GetHuman Kmart customer phone number page I was on: Kmart Customer Service Phone Number
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows ~mashd a list of common Kmart problems)
~mashd: "Cancel an order" was why I was trying to call.

~mashd's review of Kmart customer service

GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mashd: I was disconnected repeatedly. The customer service help from people I did connect with was terrible. No-one seemed to be able to resolve an issue. It was probably the worse customer service I've ever experienced.
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
~mashd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mashd: I'd give them a two out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
~mashd: For that I would say five out of five.
GetHuman: And finally- any advice for other Kmart customers?
~mashd: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mashd taken from his Kmart customer service problem that occurred on November 15th, 2017.

Kmart

2.00 of 5 stars | 53 reviews

~mashd's Kmart Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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