Kobo Books: I was a Sony ebook user. Was going to go with t...
A Kobo Books customer review by GetHuman user ~Susan is my name from November 21st, 2017
Background on ~Susan is my name's case
GetHuman: ~Susan is my name - can you tell our other Kobo Books customers when your case took place?
~Susan is my name: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan is my name a list of common Kobo Books problems)
~Susan is my name: "Cancel order" was why I was trying to contact.
~Susan is my name's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan is my name: I was a Sony ebook user. Was going to go with the change. Until I found out I can't buy a Kobo ebook gift card any store in Oklahoma City OK. So it does me no good to switch over to Kobo. I don't purchase anything online unless it's with gift cards only. I guess I will have to go to Kindle or iTunes. So far Kobo hasn't done anything that would make me want to do business with them. They don't appear to be equipped to do good business in Oklahoma.
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~Susan is my name: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan is my name: I'd give them a four out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~Susan is my name: For that I would say five out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~Susan is my name: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan is my name taken from his Kobo Books customer service problem that occurred on November 18th, 2017.