Kool-Aid: I have very limited minutes on my phone and wai...
A Kool-Aid customer review by GetHuman user ~Rick from November 27th, 2017
Background on ~Rick's case
GetHuman: ~Rick - can you tell our other Kool-Aid customers when your case took place?
~Rick: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Kool-Aid, and if so, how?
GetHuman: And which of these common Kool-Aid customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick a list of common Kool-Aid problems)
~Rick: "Where to buy" was why I was trying to call.
~Rick's review of Kool-Aid customer service
GetHuman: So how would you sum up your experience for GetHuman's Kool-Aid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick: I have very limited minutes on my phone and waiting ** minutes to leave some feedback about an "earbud" that I found in my Kool Aid canister really irked me. Finding an "earbud" in my Kook Aid is unacceptable.
GetHuman: Let's quantify your experience contacting Kool-Aid. On a scale of 1 to 5, how easy is it go get help on a Kool-Aid problem?
~Rick: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick: I'd give them a two out of five on communication.
GetHuman: And what about Kool-Aid's ability to quickly and effectively address your problem?
~Rick: For that I would say one out of five.
GetHuman: And finally- any advice for other Kool-Aid customers?
~Rick: Call them early in the day or late. Don't forget any personal or account information you might need for Kool-Aid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick taken from his Kool-Aid customer service problem that occurred on November 23rd, 2017.
Kool-Aid
1.00 of 5 stars | 9 reviews
~Rick's Kool-Aid Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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