Kraft Foods: I received my answer, unfortunately I was sadde...
A Kraft Foods customer review by GetHuman user ~sss from November 22nd, 2017
Background on ~sss's case
GetHuman: ~sss - can you tell our other Kraft Foods customers when your case took place?
~sss: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~sss a list of common Kraft Foods problems)
~sss: "Product information" was why I was trying to call.
~sss's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sss: I received my answer, unfortunately I was sadden to learn that Kraft is back to using high fructose corn syrup because "sugar prices are so high and want to save consumers from passing on higher cost of sugar". I shared I would be happy paying more for better health and that Kraft, I am sure could stand to loose a little income for health as well. Have to find a new product.*Your site was excellent, thanks.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~sss: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sss: I'd give them a five out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~sss: For that I would say two out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~sss: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sss taken from his Kraft Foods customer service problem that occurred on November 21st, 2017.