Kraft Foods: Salad dressings have no squeeze tips on bottles...
A Kraft Foods customer review by GetHuman user ~Scott McLean from November 18th, 2017
Background on ~Scott McLean's case
GetHuman: ~Scott McLean - can you tell our other Kraft Foods customers when your case took place?
~Scott McLean: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~Scott McLean a list of common Kraft Foods problems)
~Scott McLean: "Product information" was why I was trying to call.
~Scott McLean's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scott McLean: Salad dressings have no squeeze tips on bottles. No one can answer. I have complained for a year now. Going with another brand. LOST customer!
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
~Scott McLean: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scott McLean: I'd give them a one out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
~Scott McLean: For that I would say two out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
~Scott McLean: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scott McLean taken from his Kraft Foods customer service problem that occurred on November 8th, 2017.