Kraft Foods: inquired about the macaroni and cheese cheese t...
A Kraft Foods customer review by GetHuman user GetHuman-232041 from November 16th, 2017
Background on GetHuman-232041's case
GetHuman: GetHuman-232041 - can you tell our other Kraft Foods customers when your case took place?
GetHuman-232041: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-232041 a list of common Kraft Foods problems)
GetHuman-232041: "Where to buy" was why I was trying to call.
GetHuman-232041's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-232041: inquired about the macaroni and cheese cheese topping as its been unavailable. all the rep knew was that it had been discontinued, didn't know if there was a substitute, or much of anything else.
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
GetHuman-232041: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-232041: I'd give them a two out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
GetHuman-232041: For that I would say three out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
GetHuman-232041: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-232041 taken from his Kraft Foods customer service problem that occurred on November 7th, 2017.