LA Fitness: Their computer system failed to record all of m...
A LA Fitness customer review by GetHuman user ~Irritated Member from November 20th, 2017
Background on ~Irritated Member's case
GetHuman: ~Irritated Member - can you tell our other LA Fitness customers when your case took place?
~Irritated Member: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~Irritated Member a list of common LA Fitness problems)
~Irritated Member: "Cancel My Services" was why I was trying to call.
~Irritated Member's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irritated Member: Their computer system failed to record all of my check-ins one month and I did not earn my insurance discount. I was told by the front desk and their corporate cust. serv. there was nothing they could do. I asked for a $** credit towards my next month and was told no. I was told to call in when I couldn't actually come in and they would check me in over the phone so I could get my ** check-ins each month. They are willing to commit fraud with a major health insurance company but can't find a way to get me some sort of $** credit. Weak.
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
~Irritated Member: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irritated Member: I'd give them a five out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
~Irritated Member: For that I would say five out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
~Irritated Member: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irritated Member taken from his LA Fitness customer service problem that occurred on November 10th, 2017.