LL Bean: Completely useless customer service. Returned...
A LL Bean customer review by GetHuman user GetHuman-300963 from October 29th, 2017
Background on GetHuman-300963's case
GetHuman: GetHuman-300963 - can you tell our other LL Bean customers when your case took place?
GetHuman-300963: Yup. It was afternoon, on October 25th.
GetHuman: Did you reach out to LL Bean, and if so, how?
GetHuman: And which of these common LL Bean customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-300963 a list of common LL Bean problems)
GetHuman-300963: "Make a purchase" was why I was trying to call.
GetHuman-300963's review of LL Bean customer service
GetHuman: So how would you sum up your experience for GetHuman's LL Bean customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-300963: Completely useless customer service. Returned two defective items * weeks ago according to their own instructions via a prepaid shipping label provided by the company. Company denied receipt of the items, told me I had the wrong company, wrong order number, you name it. I'm looking at the receipt the whole time, told them I would fax it to them, but they're not interested. Their "guarantee" on their products is a joke.
GetHuman: Let's quantify your experience contacting LL Bean. On a scale of 1 to 5, how easy is it go get help on a LL Bean problem?
GetHuman-300963: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-300963: I'd give them a four out of five on communication.
GetHuman: And what about LL Bean's ability to quickly and effectively address your problem?
GetHuman-300963: For that I would say three out of five.
GetHuman: And finally- any advice for other LL Bean customers?
GetHuman-300963: Call them early in the day or late. Don't forget any personal or account information you might need for LL Bean to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-300963 taken from his LL Bean customer service problem that occurred on October 25th, 2017.