LabCorp: FIND ANOTHER LAB!
A LabCorp customer review by GetHuman user GetHuman-jlouise from November 29th, 2017
Background on GetHuman-jlouise's case
GetHuman: GetHuman-jlouise - can you tell our other LabCorp customers when your case took place?
GetHuman-jlouise: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jlouise a list of common LabCorp problems)
GetHuman-jlouise: "I need my results" was why I was trying to call.
GetHuman-jlouise's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jlouise: FIND ANOTHER LAB!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/19/17?
GetHuman-jlouise: Labcorp at Hamilton NJ is understaffed and unorganized. I showed up on time for an appointment only to wait an hour to be taken. My results never are sent as promised year after year.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
GetHuman-jlouise: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jlouise: I'd give them a four out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
GetHuman-jlouise: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
GetHuman-jlouise: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jlouise taken from his LabCorp customer service problem that occurred on November 19th, 2017.