LabCorp: Lapcorp ***** big time. Everytime it takes a m...
A LabCorp customer review by GetHuman user ~Dr.Cohen from November 16th, 2017
Background on ~Dr.Cohen's case
GetHuman: ~Dr.Cohen - can you tell our other LabCorp customers when your case took place?
~Dr.Cohen: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr.Cohen a list of common LabCorp problems)
~Dr.Cohen: "I have a billing error" was why I was trying to call.
~Dr.Cohen's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr.Cohen: Lapcorp ***** big time. Everytime it takes a month for them to get my simple blood work results. Everytime you call, you have to wait at least ** to ** minutes. If they didn't **** so bad then maybe they wouldn't have so many people calling them.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Dr.Cohen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr.Cohen: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Dr.Cohen: For that I would say one out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Dr.Cohen: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr.Cohen taken from his LabCorp customer service problem that occurred on November 11th, 2017.