LabCorp: The ** minute wait was with a scheduled appoint...
A LabCorp customer review by GetHuman user ~Not a Happy Customer from November 21st, 2017
Background on ~Not a Happy Customer's case
GetHuman: ~Not a Happy Customer - can you tell our other LabCorp customers when your case took place?
~Not a Happy Customer: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Not a Happy Customer a list of common LabCorp problems)
~Not a Happy Customer: "I have a billing error" was why I was trying to call.
~Not a Happy Customer's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not a Happy Customer: The ** minute wait was with a scheduled appointment. Labcorp employees appear to professionalism. They project to their customers that they do not care and do not want to be asked any questions by the lab's customers. It is also, insulting when they decide, who can be offered the opportunity for billing. A non-ethic person was told & offered billing. I was observing and witnessed this before, the lab person assisted me. This ethic person was not offered or told the options of payment. I am an educated professional and did not appreciate their assumption of my financial status. I did not feel comfortable giving my banking information and will request billing, if I ever go back to Labcorp. There was a comment box, but no cards available. Customers of the lab should be given a survey or something to comment on the customer service they have received at the Labcorp in Denton, TX (both locations).
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Not a Happy Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not a Happy Customer: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Not a Happy Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Not a Happy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not a Happy Customer taken from his LabCorp customer service problem that occurred on November 11th, 2017.