LabCorp: Two technicians ignored a room of patients for...
A LabCorp customer review by GetHuman user ~DRoe from November 23rd, 2017
Background on ~DRoe's case
GetHuman: ~DRoe - can you tell our other LabCorp customers when your case took place?
~DRoe: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~DRoe a list of common LabCorp problems)
~DRoe: "I need to dispute my results" was why I was trying to call.
~DRoe's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DRoe: Two technicians ignored a room of patients for the ** minutes I was there-and became aggressive if anyone inquired. During the ** minutes I was waiting * people were assisted by the two technicians. When I was finally allowed my turn, the representative was aggressively rude and condescending. Unbelievably sad representation for the medical field.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~DRoe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DRoe: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~DRoe: For that I would say three out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~DRoe: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DRoe taken from his LabCorp customer service problem that occurred on November 16th, 2017.