LabCorp: waited ** minutes and operator could not confir...

A LabCorp customer review by GetHuman user GetHuman-398576 from November 23rd, 2017

Background on GetHuman-398576's case

GetHuman: GetHuman-398576 - can you tell our other LabCorp customers when your case took place?
GetHuman-398576: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman-398576: I used the 888-522-2677 number I found for on the GetHuman LabCorp customer phone number page I was on: LabCorp Customer Service Phone Number
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398576 a list of common LabCorp problems)
GetHuman-398576: "I need to change my appointmen" was why I was trying to call.

GetHuman-398576's review of LabCorp customer service

GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398576: waited ** minutes and operator could not confirm appt. date, only supervisor could do that an d she was not there,
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
GetHuman-398576: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398576: I'd give them a one out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
GetHuman-398576: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
GetHuman-398576: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398576 taken from his LabCorp customer service problem that occurred on November 16th, 2017.

LabCorp

3.20 of 5 stars | 200 reviews

GetHuman-398576's LabCorp Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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