Lands' End: Amazing Customer Service! A live person answer...
A Lands' End customer review by GetHuman user ~shoppingmom from October 27th, 2017
Background on ~shoppingmom's case
GetHuman: ~shoppingmom - can you tell our other Lands' End customers when your case took place?
~shoppingmom: Yeah. It was evening, on October 25th.
GetHuman: Did you reach out to Lands' End, and if so, how?
GetHuman: And which of these common Lands' End customer issues best describes the reason you wanted to talk to them?
(Shows ~shoppingmom a list of common Lands' End problems)
~shoppingmom: "Complaint" was why I was trying to call.
~shoppingmom's review of Lands' End customer service
GetHuman: So how would you sum up your experience for GetHuman's Lands' End customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shoppingmom: Amazing Customer Service! A live person answered the phone after one ring. Was able to pull up my information immediately. They sent me a new item before I sent the old one back. I am a frequent customer based on service and quality of merchandise.
GetHuman: Let's quantify your experience contacting Lands' End. On a scale of 1 to 5, how easy is it go get help on a Lands' End problem?
~shoppingmom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shoppingmom: I'd give them a three out of five on communication.
GetHuman: And what about Lands' End's ability to quickly and effectively address your problem?
~shoppingmom: For that I would say five out of five.
GetHuman: And finally- any advice for other Lands' End customers?
~shoppingmom: Call them early in the day or late. Don't forget any personal or account information you might need for Lands' End to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shoppingmom taken from his Lands' End customer service problem that occurred on October 25th, 2017.
Lands' End
4.00 of 5 stars | 2 reviews
~shoppingmom's Lands' End Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lands' End, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lands' End in any way.