Lasership: On hold for *** min when trying to reach laser...
A Lasership customer review by GetHuman user GetHuman-18040 from November 26th, 2017
Background on GetHuman-18040's case
GetHuman: GetHuman-18040 - can you tell our other Lasership customers when your case took place?
GetHuman-18040: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Lasership, and if so, how?
GetHuman: And which of these common Lasership customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18040 a list of common Lasership problems)
GetHuman-18040: "Delivery update" was why I was trying to call.
GetHuman-18040's review of Lasership customer service
GetHuman: So how would you sum up your experience for GetHuman's Lasership customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18040: On hold for *** min when trying to reach laser ship.....to get information regarding a shipped pkg.*Everyone who experiences these problems should file a complaint with the companies who are using laser ship and also with laser ship itself. This is extremely poor customer service and unacceptable.
GetHuman: Let's quantify your experience contacting Lasership. On a scale of 1 to 5, how easy is it go get help on a Lasership problem?
GetHuman-18040: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18040: I'd give them a one out of five on communication.
GetHuman: And what about Lasership's ability to quickly and effectively address your problem?
GetHuman-18040: For that I would say five out of five.
GetHuman: And finally- any advice for other Lasership customers?
GetHuman-18040: Call them early in the day or late. Don't forget any personal or account information you might need for Lasership to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18040 taken from his Lasership customer service problem that occurred on November 18th, 2017.
Lasership
1.50 of 5 stars | 18 reviews
GetHuman-18040's Lasership Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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