LeapFrog: Appalling horrible customer service. They refus...
A LeapFrog customer review by GetHuman user ~azimmer from November 26th, 2017
Background on ~azimmer's case
GetHuman: ~azimmer - can you tell our other LeapFrog customers when your case took place?
~azimmer: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to LeapFrog, and if so, how?
GetHuman: And which of these common LeapFrog customer issues best describes the reason you wanted to talk to them?
(Shows ~azimmer a list of common LeapFrog problems)
~azimmer: "Warranty claim" was why I was trying to call.
~azimmer's review of LeapFrog customer service
GetHuman: So how would you sum up your experience for GetHuman's LeapFrog customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~azimmer: Appalling horrible customer service. They refuse to correct their error and now want me to buy a replacement instead of covering it under warranty. English was very poor. Supervisor no help either.
GetHuman: Let's quantify your experience contacting LeapFrog. On a scale of 1 to 5, how easy is it go get help on a LeapFrog problem?
~azimmer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~azimmer: I'd give them a one out of five on communication.
GetHuman: And what about LeapFrog's ability to quickly and effectively address your problem?
~azimmer: For that I would say one out of five.
GetHuman: And finally- any advice for other LeapFrog customers?
~azimmer: Call them early in the day or late. Don't forget any personal or account information you might need for LeapFrog to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~azimmer taken from his LeapFrog customer service problem that occurred on November 19th, 2017.