LeapFrog: These people have no idea what they're doing he...

A LeapFrog customer review by GetHuman user GetHuman-335470 from November 19th, 2017

Background on GetHuman-335470's case

GetHuman: GetHuman-335470 - can you tell our other LeapFrog customers when your case took place?
GetHuman-335470: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to LeapFrog, and if so, how?
GetHuman-335470: I used the 800-701-5327 number I found for on the GetHuman LeapFrog customer phone number page I was on: LeapFrog Customer Service Phone Number
GetHuman: And which of these common LeapFrog customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-335470 a list of common LeapFrog problems)
GetHuman-335470: "Track order" was why I was trying to call.

GetHuman-335470's review of LeapFrog customer service

GetHuman: So how would you sum up your experience for GetHuman's LeapFrog customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-335470: These people have no idea what they're doing here. My issue is STILL NOT RESOLVED after speaking with * different people!
GetHuman: Let's quantify your experience contacting LeapFrog. On a scale of 1 to 5, how easy is it go get help on a LeapFrog problem?
GetHuman-335470: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-335470: I'd give them a one out of five on communication.
GetHuman: And what about LeapFrog's ability to quickly and effectively address your problem?
GetHuman-335470: For that I would say one out of five.
GetHuman: And finally- any advice for other LeapFrog customers?
GetHuman-335470: Call them early in the day or late. Don't forget any personal or account information you might need for LeapFrog to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-335470 taken from his LeapFrog customer service problem that occurred on November 12th, 2017.

LeapFrog

1.00 of 5 stars | 6 reviews

GetHuman-335470's LeapFrog Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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