LinkedIn: They obviously do not offer phone support at al...
A LinkedIn customer review by GetHuman user ~swascher from November 17th, 2017
Background on ~swascher's case
GetHuman: ~swascher - can you tell our other LinkedIn customers when your case took place?
~swascher: Yes. It was late at night, on November 7th.
GetHuman: Did you reach out to LinkedIn, and if so, how?
GetHuman: And which of these common LinkedIn customer issues best describes the reason you wanted to talk to them?
(Shows ~swascher a list of common LinkedIn problems)
~swascher: "Upgrade/Downgrade Account" was why I was trying to contact.
~swascher's review of LinkedIn customer service
GetHuman: So how would you sum up your experience for GetHuman's LinkedIn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~swascher: They obviously do not offer phone support at all, and expect their clients to only contact them through a website help center message. The phone number only gives you the option to either enter an extension if you know one, or offer a fax number. I guess I will have to send a FAX to see if maybe the issue will be resolved by that means. I can not access my main account at all but yet I can access my old profile just fine. The website comes up with a "FORBIDDEN: *LinkedIn is Momentarily Unavailable**LinkedIn is momentarily unavailable but should return in a few moments.**We apologize for any inconvenience.**Please wait a moment, then follow this link to return to the home page. You may need to sign in again."*utilizing my main account login, bug yet I can log in just fine with my very old and not used account. This is so rediculous that a company can get away with charging people for their services but yet can not get ahold of an actual person without having to wait weeks on end fo
GetHuman: Let's quantify your experience contacting LinkedIn. On a scale of 1 to 5, how easy is it go get help on a LinkedIn problem?
~swascher: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~swascher: I'd give them a one out of five on communication.
GetHuman: And what about LinkedIn's ability to quickly and effectively address your problem?
~swascher: For that I would say one out of five.
GetHuman: And finally- any advice for other LinkedIn customers?
~swascher: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for LinkedIn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~swascher taken from his LinkedIn customer service problem that occurred on November 7th, 2017.