Lone Star: this just gives you some info to see if there i...
A Lone Star customer review by GetHuman user GetHuman-118276 from November 2nd, 2017
Background on GetHuman-118276's case
GetHuman: GetHuman-118276 - can you tell our other Lone Star customers when your case took place?
GetHuman-118276: Sure. It was morning, on October 31st.
GetHuman: Did you reach out to Lone Star, and if so, how?
GetHuman: And which of these common Lone Star customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-118276 a list of common Lone Star problems)
GetHuman-118276: "Where to buy" was why I was trying to call.
GetHuman-118276's review of Lone Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Lone Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-118276: this just gives you some info to see if there is a problem with your card you have to call your local office and then thats horrible impossible to get to the right person!!you can expect this
GetHuman: Let's quantify your experience contacting Lone Star. On a scale of 1 to 5, how easy is it go get help on a Lone Star problem?
GetHuman-118276: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-118276: I'd give them a three out of five on communication.
GetHuman: And what about Lone Star's ability to quickly and effectively address your problem?
GetHuman-118276: For that I would say two out of five.
GetHuman: And finally- any advice for other Lone Star customers?
GetHuman-118276: Call them early in the day or late. Don't forget any personal or account information you might need for Lone Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-118276 taken from his Lone Star customer service problem that occurred on October 31st, 2017.
Lone Star
1.00 of 5 stars | 7 reviews
GetHuman-118276's Lone Star Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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