Lord & Taylor Credit Card: Could not reach a customer service representati...
A Lord & Taylor Credit Card customer review by GetHuman user GetHuman-172268 from November 14th, 2017
Background on GetHuman-172268's case
GetHuman: GetHuman-172268 - can you tell our other Lord & Taylor Credit Card customers when your case took place?
GetHuman-172268: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Lord & Taylor Credit Card, and if so, how?
GetHuman: And which of these common Lord & Taylor Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172268 a list of common Lord & Taylor Credit Card problems)
GetHuman-172268: "Lower my rate" was why I was trying to call.
GetHuman-172268's review of Lord & Taylor Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Lord & Taylor Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172268: Could not reach a customer service representative to inform them that a card member was deceased. Would not let me reach a customer service person.
GetHuman: Let's quantify your experience contacting Lord & Taylor Credit Card. On a scale of 1 to 5, how easy is it go get help on a Lord & Taylor Credit Card problem?
GetHuman-172268: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172268: I'd give them a four out of five on communication.
GetHuman: And what about Lord & Taylor Credit Card's ability to quickly and effectively address your problem?
GetHuman-172268: For that I would say three out of five.
GetHuman: And finally- any advice for other Lord & Taylor Credit Card customers?
GetHuman-172268: Call them early in the day or late. Don't forget any personal or account information you might need for Lord & Taylor Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172268 taken from his Lord & Taylor Credit Card customer service problem that occurred on November 9th, 2017.