Los Angeles Department of Water & Power: I am appalled that it takes * minutes of comput...
A Los Angeles Department of Water & Power customer review by GetHuman user GetHuman-140188 from November 17th, 2017
Background on GetHuman-140188's case
GetHuman: GetHuman-140188 - can you tell our other Los Angeles Department of Water & Power customers when your case took place?
GetHuman-140188: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Los Angeles Department of Water & Power, and if so, how?
GetHuman: And which of these common Los Angeles Department of Water & Power customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140188 a list of common Los Angeles Department of Water & Power problems)
GetHuman-140188: "Meter reading" was why I was trying to call.
GetHuman-140188's review of Los Angeles Department of Water & Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Los Angeles Department of Water & Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140188: I am appalled that it takes * minutes of computer runaround to get to the point of being able to wait for over ** minutes on hold just to get a simple question answered. This must be why the bulk of dwp employees make much more than there counterparts.
GetHuman: Let's quantify your experience contacting Los Angeles Department of Water & Power. On a scale of 1 to 5, how easy is it go get help on a Los Angeles Department of Water & Power problem?
GetHuman-140188: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140188: I'd give them a one out of five on communication.
GetHuman: And what about Los Angeles Department of Water & Power's ability to quickly and effectively address your problem?
GetHuman-140188: For that I would say five out of five.
GetHuman: And finally- any advice for other Los Angeles Department of Water & Power customers?
GetHuman-140188: Call them early in the day or late. Don't forget any personal or account information you might need for Los Angeles Department of Water & Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140188 taken from his Los Angeles Department of Water & Power customer service problem that occurred on November 15th, 2017.