Lowe's: I received exceptional service from Maurice Bea...
A Lowe's customer review by GetHuman user ~jeff from charlotte from November 9th, 2017
Background on ~jeff from charlotte's case
GetHuman: ~jeff from charlotte - can you tell our other Lowe's customers when your case took place?
~jeff from charlotte: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~jeff from charlotte a list of common Lowe's problems)
~jeff from charlotte: "Warranty claim" was why I was trying to call.
~jeff from charlotte's review of Lowe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jeff from charlotte: I received exceptional service from Maurice Beatty when I went into the Lowes store in Charlotte, NC. I didn't have to wait more than a few seconds and Maurice helped to answer all of my questions. I hope Lowes acknowledges his stellar job performance. It's employees like Maurice who help the customer to enjoy shopping at Lowes. Thanks again Maurice!
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~jeff from charlotte: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jeff from charlotte: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~jeff from charlotte: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~jeff from charlotte: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jeff from charlotte taken from his Lowe's customer service problem that occurred on November 5th, 2017.