Lululemon: Gift card purchased ten days ago and still not...
A Lululemon customer review by GetHuman user ~Docartie from November 16th, 2017
Background on ~Docartie's case
GetHuman: ~Docartie - can you tell our other Lululemon customers when your case took place?
~Docartie: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to Lululemon, and if so, how?
GetHuman: And which of these common Lululemon customer issues best describes the reason you wanted to talk to them?
(Shows ~Docartie a list of common Lululemon problems)
~Docartie: "Cancel order" was why I was trying to call.
~Docartie's review of Lululemon customer service
GetHuman: So how would you sum up your experience for GetHuman's Lululemon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Docartie: Gift card purchased ten days ago and still not received*PGA mall Florida*Badcfollowup promised delivery this Friday*Please call *********************
GetHuman: Let's quantify your experience contacting Lululemon. On a scale of 1 to 5, how easy is it go get help on a Lululemon problem?
~Docartie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Docartie: I'd give them a one out of five on communication.
GetHuman: And what about Lululemon's ability to quickly and effectively address your problem?
~Docartie: For that I would say four out of five.
GetHuman: And finally- any advice for other Lululemon customers?
~Docartie: Call them early in the day or late. Don't forget any personal or account information you might need for Lululemon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Docartie taken from his Lululemon customer service problem that occurred on November 11th, 2017.